Refund Policy

Refund & Return Policy

Thank you for shopping with United Emirates Store. We value your trust and want to ensure that you have a smooth shopping experience. Please read our Refund & Return Policy carefully to understand your rights and obligations when making a purchase with us.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Proof of purchase (order confirmation, invoice, or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Perishable goods (food, flowers, etc.)

  • Personal care items (cosmetics, fragrances, undergarments)

  • Sale, clearance, or promotional items

  • Gift cards or digital products

3. Refunds (if applicable)

  • Once your return is received and inspected, we will notify you by email or phone.

  • If approved, your refund will be processed within 7–14 business days.

  • Refunds will be issued to your original payment method.

  • Please note that shipping charges are non-refundable.

4. Exchanges (if applicable)

  • We only replace items if they are defective, damaged, or the wrong product was delivered.

  • If you need an exchange, please contact us at shopingpointshop@gmail.com with your order number and details.

5. Shipping for Returns

  • Customers are responsible for the cost of returning items unless the return is due to our error (wrong or defective product).

  • Please ship the product to the return address provided by our support team.

  • We recommend using a trackable courier service for all returns.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account again.

  2. Contact your credit card company or bank, as it may take time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at  shopingpointshop@gmail.com

7. Contact Us

For questions regarding returns or refunds, please contact us:

United Emirates Store
📍 Dubai, United Arab Emirates
📧 Email: shopingpointshop@gmail.com

📞 +971 50 478 6982